In case of any discrepancy we can cancel any of the orders. A few reasons for cancellation from our end usually include limitation of the product in the inventory, error in pricing, error in product information etc. We also have the right to check out for extra information for the purpose of accepting orders in a few cases. We make sure to notify you if in case your order is cancelled partially or completely or if in case any extra data is required for the purpose of accepting your order.
Order can be cancelled from your end before the product is dispatched, we make sure to refund the amount through the same mode of payment within 10 working days. In case of cancellation pre-dispatch cancellation fees of 2% will be levied and balance 98% will be refunded back to the account.
We don’t accept cancellation for customised jewellery products.
Gold Jewellery cancellation is not allowed , however customer can chose a different product of same/ higher value.
To ensure you are confident about your purchase, we have an Easy Returns policy, which gives you enough time to be in no doubt that you have made the right decision of buying jewellery from Arena Silver Should you have any problem with the jewellery piece, you can choose to return it back and claim refund & exchange within the policy time frame and we will ensure that the entire amount is refunded to the customer’s account within 10 working days after receiving the product back with us. Below mentioned conditions are applicable for refund.
For Showroom products (Ships Faster), easy return and exchange policy timeline is 7 days from the date of delivery and for all other orders policy time frame is of 10 days from date of delivery.
This refund is subject to quality confirmation by our quality assurance team and on verification that the packaging of the same is complete with all the documents like original invoice.
In case you receive a damaged item, an item you didn't order or the wrong item, we exchange it free of charge or refund the full amount charges after a quality check. If it is indeed an error or a defective product your refund or exchange will be on its way shortly.
To initiate return, send us an email to info@arenasilver.com, we will share packing instructions to follow and handover the same to courier person. The whole reverse pick up procedure would take at least 7-10 working days. Note down the return tracking number.
Please note that products purchased at Arena Silver online cannot be returned or exchanged at Arena Silver showroom.
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